Privacy Policy
Last updated: 24 August 2026
Willow Jewellery respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how I collect, use, store and protect your personal information when you visit www.willowjewellery.com, place an order, contact me, or otherwise interact with my business.
1. Who I am
Willow Jewellery is a sole-trader handmade jewellery business.
Business name: Willow Jewellery
Website:www.willowjewellery.com
Email:hello@willowjewellery.com
For the purposes of UK data protection law, I am the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your information is handled, please contact me at hello@willowjewellery.com.
2. Personal information I collect
Depending on how you use my website and services, I may collect:
Your name
Billing and delivery address
Email address
Telephone number, where you provide one
Details of jewellery or other products you purchase
Order and transaction details
Information you provide when contacting me
Information relating to returns, refunds, exchanges or complaints
Website usage and technical information, including information collected through cookies and similar technologies
I only collect information that is reasonably necessary for the relevant purpose.
3. How I use your information
I may use your personal information to:
Process and fulfil your orders
Arrange delivery of your purchases within the UK
Process payments and refunds
Communicate with you about your order
Respond to questions and enquiries
Provide customer service
Deal with returns, exchanges and complaints
Maintain appropriate business and financial records
Prevent fraud and protect the security of my website and business
Understand how visitors use my website and improve its performance
Comply with legal and regulatory obligations
I will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless I am required or permitted to do so by law.
4. Lawful basis for processing
Under UK data protection law, I need a lawful basis for processing your personal information.
Depending on the circumstances, I may rely on:
Contract: I need certain information to process and fulfil an order you have placed.
Legal obligation: I may need to collect and retain information to comply with legal, accounting and tax requirements.
Legitimate interests: I may use information where it is reasonably necessary to operate, protect and improve my business, deal with customer enquiries, maintain website security and prevent fraud, provided that these interests do not override your rights.
Consent: Where consent is required, I will ask you for permission before using your information for that purpose. You can withdraw consent at any time.
5. Payments
I use third-party payment providers, including PayPal and Stripe, to process payments.
When you make a payment, relevant information may be shared with the payment provider so that the transaction can be processed, verified and protected against fraud.
I do not normally have access to or store your full payment-card details.
6. Delivery
I only currently ship orders within the UK.
To fulfil an order, I may provide a delivery or postal service with information necessary to deliver your purchase, such as your name and delivery address.
The delivery provider will process your information in accordance with its own privacy policy and legal obligations.
7. Squarespace
My website is built and hosted using Squarespace.
Squarespace processes certain visitor and website information on my behalf in order to provide website hosting, security, functionality and related services.
8. Website analytics
I use Squarespace Analytics from time to time to understand how my website is being used and to help me improve Willow Jewellery.
Analytics can provide information about matters such as:
Website visits and page views
Traffic sources and referrals
Visitor behaviour
Product and shopping activity
Sales and conversion information
Cart activity
Where consent is required for analytics or other non-essential cookies, these will only be used after you have provided the required consent.
9. Cookies
My website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on your device when you visit a website. Some are necessary for the website to operate, while others help provide analytics or additional functionality.
Essential cookies
Some cookies are strictly necessary for the website to function. These may support features such as:
Website security
Shopping-basket functionality
Checkout functionality
Basic website operation
Remembering certain necessary settings
These cookies may be used without consent where they are strictly necessary to provide a service you have requested.
Analytics and performance cookies
Squarespace uses analytics and performance cookies to help provide information about website traffic and activity.
Where required, I will obtain your consent before placing non-essential analytics cookies on your device.
You can choose whether to accept non-essential cookies using the cookie settings provided on the website.
Managing your cookie choices
You can manage your cookie preferences through the cookie settings available on my website. You can also control or delete cookies through your browser settings.
Please be aware that disabling certain cookies may affect how some parts of the website function.
The cookies and technologies used on the website may change as Squarespace features or my website configuration change. I will update this Privacy Policy where necessary.
10. Who I share your information with
I may share personal information where necessary with:
Squarespace, as my website and hosting provider
PayPal and Stripe, for payment processing
Delivery or postal providers, to fulfil orders
Professional advisers where necessary
HM Revenue & Customs and other authorities where I am legally required to do so
Service providers who help me operate and secure my business and website
I do not sell your personal information to third parties.
11. International transfers
Some of the service providers I use may process or store personal information outside the UK.
Where personal information is transferred outside the UK, I will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.
The relevant service providers may have their own information about international data transfers in their privacy policies.
12. How long I keep your information
I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless I have a legal obligation or legitimate reason to keep it for longer.
Information relating to purchases and financial transactions may need to be retained for longer to meet accounting and tax requirements.
Customer enquiries and correspondence will generally be retained only for as long as necessary to deal with the enquiry and any related matters.
When personal information is no longer required, I will take reasonable steps to securely delete or dispose of it.
13. Keeping your information secure
I take reasonable technical and organisational measures to protect your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.
14. Your data protection rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal information is used
The right to request access to the personal information I hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
15. Complaints
If you have concerns about how I have handled your personal information, please contact me first at:
I will do my best to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or that your data protection rights have not been respected.
16. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal requirements.
The latest version will always be available on this page, with the date of the latest update shown at the top.
17. Contact
If you have any questions about this Privacy Policy or how Willow Jewellery handles your personal information, please contact:
Willow Jewellery
Email:hello@willowjewellery.com
Website:www.willowjewellery.com